Delivery & Returns

Delivery and Returns Policy for seanwilsonartist.co.uk

Last updated: 23/2/24

This Delivery and Returns Policy outlines the terms and conditions regarding the shipment of products purchased from seanwilsonartist.co.uk as well as our procedures for returns. By placing an order on our website, you agree to the terms outlined below.

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1. Order Processing

• Order Confirmation: Once you place an order, you will receive an email confirmation acknowledging receipt.
• Processing Time: Orders are processed within [1-3] business days (excluding weekends and public holidays). During peak periods, processing times may be extended. You will be notified if there is any significant delay.

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2. Shipping and Delivery

Shipping Methods and Carriers

• Domestic Shipping: For orders within the originating country, we offer standard and expedited shipping options.
• International Shipping: We ship worldwide. The shipping method and carrier are determined based on the destination and your chosen shipping option at checkout.
• Carrier Information: We partner with reputable carriers to ensure reliable delivery. Specific carrier details and tracking information (if available) will be provided once your order is dispatched.

Estimated Delivery Times

• Domestic Orders: Estimated delivery typically ranges from [3-7] business days, depending on your location and selected shipping method.
• International Orders: Delivery times vary by destination, with most orders arriving within [7-21] business days. Please note that international shipments may be subject to delays due to customs processing or local postal services.

Shipping Fees

• Calculation of Fees: Shipping fees are calculated based on package weight, dimensions, destination, and the selected shipping method.
• Promotional Offers: We may occasionally offer free shipping promotions, which will be clearly indicated during the checkout process.

Customs, Duties, and Taxes

• International Orders: Orders shipped outside the originating country may incur customs fees, import duties, taxes, and other charges imposed by the destination country.
• Customer Responsibility: Any additional charges for customs clearance are the responsibility of the customer. We recommend checking with your local customs office for further details regarding potential fees.

Order Tracking

• Tracking Information: Once your order is shipped, you will receive an email with tracking details (if available).
• Monitoring Your Order: You can use the provided tracking number on the carrier’s website to monitor your delivery status.

Delivery Issues and Delays

• Lost or Damaged Packages: If your package is lost or arrives damaged, please contact our customer service within [7] days of delivery. We will work with the carrier to resolve the issue or arrange a replacement if necessary.
• Incorrect Address: Please ensure that all shipping details are accurate when placing your order. We are not responsible for delays or losses resulting from incorrect or incomplete address information provided by the customer.
• Unforeseen Delays: While we strive to meet our estimated delivery times, unforeseen events (e.g., severe weather, customs delays, or carrier issues) may affect delivery schedules. We appreciate your understanding in such cases.

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3. Returns Policy

Eligibility for Returns

• Return Window: You may request a return within [30] days of receiving your order.
• Eligible Items: To be eligible for a return, the item(s) must be unused, in the same condition that you received them, and in the original packaging. Certain items, such as perishable goods or personalized products, may not be eligible for return.

Return Process

• Initiating a Return: To initiate a return, please contact our customer service team with your order number and details about the item(s) you wish to return.
• Return Authorization: Once your return is approved, you will receive instructions on how to ship the item(s) back to us.
• Return Shipping Costs: Unless the return is due to our error (e.g., a damaged or incorrect item), you will be responsible for paying the return shipping costs.

Refund Process

• Inspection and Approval: Upon receiving your return, we will inspect the item(s) to ensure they meet the return eligibility criteria.
• Processing Refunds: If the return is approved, a refund will be processed to the original method of payment. The timing of the refund may vary depending on your bank or credit card issuer.
• Non-Refundable Items: Shipping fees and any promotional discounts may be non-refundable unless otherwise stated.

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4. Changes and Cancellations

• Before Shipment: If you need to change or cancel your order, please contact us as soon as possible. Changes or cancellations can only be accommodated if the order has not yet been processed for shipment.
• After Shipment: Once an order has been shipped, we are unable to make changes or cancel the order. In such cases, please refer to our Returns Policy for further assistance.

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5. Contact Information

For any questions or concerns regarding your delivery or return, please contact our customer service team:

• Email: sales@seanwilsonartist.co.uk